FREQUENTLY ASKED QUESTIONS
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payment via BACS, PayPal or credit or debit card. Once your hire date is confirmed, we will send you an invoice with payment instructions.
WHAT IS YOUR POLICY IN CASE OF DAMAGE?
A refundable £30 deposit is taken to secure the booking and as security against any damage to the hire equipment. Customers will be asked to inspect the equipment on delivery and inform us of any issues immediately.
We will inspect the equipment on collection and refund the deposit in full if the equipment is clean and undamaged. The deposit will be fully or partially withheld if the equipment is damaged or requires significant cleaning. We may also ask you to pay an additional amount to help cover the cost of more extensive repairs.
ARE YOUR INFLATABLES PIPA TESTED?
Yes, our inflatables are PIPA tested every year. PIPA is an inspection scheme set up by the inflatable play industry to ensure that children’s inflatable play equipment conforms to recognised standards. The scheme is supported by the Health and Safety Executive (HSE). Click on the logo above for more information.
WILL YOU SET UP OUTDOORS ON CONCRETE OR ARTIFICIAL GRASS?
We are unable to erect inflatables on concrete, as that would require drilling and bolting to make them sufficiently secure (which would cause permanent damage), or a significant amount of weight on each anchor point.
We may consider erecting inflatables on artificial grass if the ground underneath is solid enough to support the pegs. However note that we would need to peg through the artificial grass in order to secure the castle, and this will cause permanent damage and we will not accept liability for repair or replacement.
WE DON'T HAVE A PRIVATE GARDEN - WILL YOU SET UP IN A SHARED GARDEN OR ON PUBLIC GROUND?
We will only set up in a shared garden if the hirer is able to obtain the written permission of the landowner and there is secure, gated access to the garden.
Unfortunately we cannot set up our inflatables on public land. This would not be secure, and it is unlikely that the hirer would be able to obtain permission from the landowner (usually the local council) for this purpose.