FREQUENTLY ASKED QUESTIONS

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment via BACS, PayPal or credit or debit card.  Once your hire date is confirmed, we will send you an invoice with payment instructions.

WHAT IS YOUR POLICY IN CASE OF DAMAGE?

Customers will be asked to inspect the equipment on delivery and inform us of any issues immediately.  We will take photographs of the equipment after inspection, and will compare these against any damage on collection.  If damage has been incurred during hire, especially due to the willful disregard of the instructions in your hire contract, then unfortunately we will have to ask you to contribute towards the repair or replacement of the damaged equipment.  We may also ask for a contribution towards cleaning costs if the equipment is excessively soiled.

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ARE YOU A MEMBER OF BIHA?

Yes, we are members of BIHA, the British Inflatable Hirers Alliance.  Please click on the logo above to see the BIHA code of ethics.

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ARE YOUR INFLATABLES PIPA TESTED?

Yes, our inflatables are PIPA tested every year.  PIPA is an inspection scheme set up by the inflatable play industry to ensure that children’s inflatable play equipment conforms to recognised standards.  The scheme is supported by the Health and Safety Executive (HSE).  Click on the logo above for more information.

WILL YOU SET UP OUTDOORS ON CONCRETE OR ARTIFICIAL GRASS?

We are unable to erect inflatables on concrete, as that would require drilling and bolting to make them sufficiently secure (which would cause permanent damage), or a significant amount of weight on each anchor point.

We may consider erecting inflatables on artificial grass if the ground underneath is solid enough to support the pegs.  However note that we would need to peg through the artificial grass in order to secure the castle, and this will cause permanent damage and we will not accept liability for repair or replacement.

WE DON'T HAVE A PRIVATE GARDEN - WILL YOU SET UP IN A SHARED GARDEN OR ON PUBLIC GROUND?

We will only set up in a shared garden if the hirer is able to obtain the written permission of the landowner and there is secure, gated access to the garden.

Unfortunately we cannot set up our inflatables on public land.  This would not be secure, and it is unlikely that the hirer would be able to obtain permission from the landowner (usually the local council) for this purpose.

I WANT THE BOUNCY CASTLE IN A DIFFERENT PLACE - CAN I MOVE IT?

The simple answer is "no".  Bouncy castles are erected by RPII-trained staff following HSE guidelines on safety.  Although we will try to place it in the most suitable position for your party, very often the safety guidelines mean that options are limited.


Bouncy castles MUST NOT be moved by anyone that is not a member of Fun On Wheels staff.  If on collection we find that the bouncy castle has been moved, we will charge for any extra cleaning, or for replacement or repair if damage has been incurred. 

WE HAVE BOOKED AN OUTDOOR HIRE AND THE WEATHER FORECAST DOESN'T LOOK GOOD!

In most cases, we will take the decision to cancel or move the booking due to weather conditions.  If you decide to cancel, then unfortunately we can only offer a booking fee refund or date change if we agree that weather conditions for the day are unsafe, and this will be assessed on the morning of hire.

We primarily follow the Met Office forecast (although will consult other forecasts too).  If there is a weather warning in place for your area on the day of hire, or weather conditions are extreme, we will either offer to move your booking to a different date (or to an indoor venue, if available), offer indoor equipment, such as soft play, instead, or refund in full.

In borderline weather conditions, we will provide an anemometer to measure wind gust speeds if there is a chance that these will be close to the legal limit of 24mph (38 kmph or Force 5 on the Beaufort Scale) and give you instructions on how to take measurements and what to do if wind gust speeds change.

If the bouncy castle you have hired has a rain cover, this can be used in light rain, but we recommend that the interior is dried with towels on a regular basis to prevent it from becoming slippy.  The blower and cables are all weatherproof, and we ask that you keep the blower switched on while it is raining to prevent the bouncy castle from filling up with water.

Unfortunately we can only hire out soft play outdoors in dry weather conditions, so if there is a chance of rain (even light rain) and it is not possible to move the equipment indoors, we will have to either move or cancel the booking.